Return policy

At Cconmausamart, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a straightforward return process that ensures you can shop with confidence. Please review our return policy below.

Returns Eligibility

  • Returns are accepted within 30 days from the date of delivery.
  • Items must be unused, unwashed, and in original condition (including packaging) to be eligible for return.
  • We do not accept returns for final sale items, including any discounted or promotional items.

How to Initiate a Return

To begin a return, please follow these steps:

  1. Contact Us via email at [email protected] to request a return authorization.
  2. Include your order number and the reason for return in your message.
  3. Once your return is authorized, we will provide you with a return shipping address and instructions.

Return Shipping Costs

  • You are responsible for the return shipping costs unless the item is defective or damaged upon arrival.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.

Refunds

  • Upon receiving the returned items, we will inspect them and process the refund.
  • We will inspect your return and process your refund within 5-7 business days after receiving the returned item. The refund will be issued to the original payment method used during purchase. Please note that depending on your bank or payment provider, there may be delays in the refund processing time.
  • Shipping costs are non-refundable, unless the return is due to an error on our part (such as sending the wrong item).

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a refund, depending on availability.

Exchanges

We currently do not offer direct exchanges. If you'd like to exchange an item, please return it for a refund and place a new order for the desired item.

Thank you for shopping with Cconmausamart. We are committed to providing you with high-quality, elegant tableware, and we want your experience with us to be exceptional. If you have any questions or concerns, please don’t hesitate to reach out.

Email: [email protected]
Phone: +1 (936) 253-0164
Business Address: 1401 N Mound St, Nacogdoches, TX 75961, United States